Cancellation and Refund Policy
Guidelines for Cancellation and Refunds
At astralfantasylore, our goal is to provide a smooth experience for all users. This policy details our procedures for cancellations and refunds to ensure transparency and clarity.
Cancellation Process
You are free to cancel your account or subscription at any time. To initiate cancellation, please reach out to our support team using the contact methods available on our website or app. While we strive to handle cancellations promptly, some services might continue until the end of the current billing or subscription period.
Refund Policy
Refunds are provided under the following circumstances:
- Subscription Refunds: If you cancel your subscription, you may be eligible for a partial refund based on the unused portion of the subscription. Refunds are typically processed within a reasonable timeframe following your cancellation request.
- In-App Purchases: Refunds for in-app purchases are considered on a case-by-case basis. If you experience issues with a purchase or believe you qualify for a refund, please submit detailed transaction information to our support team.
- Technical Issues: If technical problems prevent you from using our services, report the issue to our support team. We will review the problem and may offer a refund or alternative solutions as appropriate.
Please be aware that certain fees or charges may not be refundable. We reserve the right to deny refund requests that do not comply with our policy or involve misuse of our services.
How to Request a Refund
To request a refund, please contact our support team with the following information:
- Your account details or order number.
- The reason for your refund request.
- Any supporting documents or screenshots, if available.
Our support team will review your request and respond promptly. We appreciate your patience while we address your concerns.
By using our services, you acknowledge that you have read and understood this Cancellation and Refund Policy. We may update this policy periodically, and any changes will be posted on this page.